Privacy Policy

Client Confidences

Stephen Cain never discloses client information, gossips, or otherwise breaches client confidences. Acquisition of information about clients’ age, address, phone number, email address, height, weight, bodily measurements, past medical histories, risk factors, medicines and supplements being taken, or other sensitive information, is never disclosed to third parties without authorization.

Non-Disclosure Agreements
Stephen complies with client request to sign an NDA and will adhere to written agreements to maintain the confidentiality of that information.

Sharing of photographs and videos involving clients on this Website and in social media
Stephen Cain never reveals client names or shares their image or workout videos without first gaining their permission or without knowing information that you will allow him to share or cannot share on social media (Instagram, Facebook, YouTube) or this website.

 

Website Privacy Policy for Stephencainptla.com & Explosivefitnessperformance.com

 

Effective as of: January 2, 2018

This Privacy Policy discloses the privacy practices for the stephencainptla.com and explosivefitnessperformance.com sites and various related services (together referred to as the “Site”). Stephen Cain, the provider of the Site (referred to as “us” or “we”), is committed to protecting your privacy online.

By accessing or using our Site, you agree to be bound by all of its terms and conditions, including this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not access or use this Site.

We reserve the right to change this Privacy Policy at any time. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to, posting the revised Privacy Policy on this page. You are responsible for reviewing this Site and Privacy Policy periodically for any modifications.

We do not collect personal information about you unless you choose to provide that information to us or you choose a service on this website where gathering personal information is necessary to deliver the specific services. But use of those services is entirely voluntary.

What information do we collect from you and how do we use it?
In order to better serve you, we collect two types of information about our users: Personal Information and Non-personal Information.

Personal Information. Personal Information refers to information that lets us know the specifics of who you are. For example, our online inquiry forms may ask you to voluntarily provide contact information such as your name, email address, phone number, and mailing address. We do not collect any Personal Information about you unless you voluntarily provide it to us. Your Personal Information is used to provide services to you, to fill orders, and improve our product and service offerings. We may use Personal Information to deliver information to you and to contact you regarding administrative notices. We may also use your Personal Information to resolve disputes and troubleshoot problems.

Personal Financial information.When you make purchases through the Site, you may need to provide Personal Information like your mailing address and financial account information to us for payment processing or to our third-party service providers. We do not collect or store your financial information, though we may receive transaction identifiers and summary information that does not include credit card or bank account numbers.

Some pages provide you with an opportunity to order products, make requests, and register to receive materials and/or services.  The types of personal information collected on these pages may include:

  • Business name
  • Contact name
  • Address, city, state and zip
  • E-mail address
  • Phone number
  • Credit/debit card/Paypal information
  • T-shirt size
  • Instagram handle

Non-personal Information.  Non-personal information refers to information that we gather based upon how you use or visit our Site that does not by itself identify you specifically. For example, we may collect the Web site’s URL that you just came from, what browser you are using, and your IP address. Also, when you use our Site, through a mobile device (such as a mobile phone or tablet), we may receive information about your device through its unique device identification number.

During your visit to the Stephen Cain PT LA and Explosive Fitness Performance website the information that is automatically collected and stored is:

  • Your Internet domain and Internet Protocol address.
  • The type of browser and operating system you used to access our site.
  • The date and time of your visit to our site.
  • The web pages or services you accessed at this site.
  • The IP address of the website from which you came to this site.
  • The website to which you go when you leave this site.
  • If you downloaded a form, the form that was downloaded.

We use this information to evaluate and improve the content of our site and to make our site more useful to our visitors. We also use it to diagnose problems with our server, to keep our server running smoothly, and to learn about the number of visitors to our site and the types of technology they use. This information does not identify or track you personally.

Google Remarketing
Stephen Cain may from time to time use Google’s remarketing technology. This allows us to display relevant ads based on what pages on the Stephencainptla.com or explosivefitnessperformance website you have viewed. The advertising will be displayed using cookies. This cookie doesn’t record any personal information or identify you personally.

If you would prefer to not receive any targeted advertising, you can deactivate the use of cookies for these purposes through Google by visiting the website: https://www.google.com/settings/ads/.

Google has its own independent data protection policy which can be accessed here (https://www.google.com/intl/en/policies/privacy/).

Facebook Conversion Tracking Pixel
Stephen Cain may from time to time use Facebook Advertising, Facebook Pixel Re-Marketing, and communications. This tool allows Stephen Cain to understand and deliver ads and make them more relevant to you. The collected data remains anonymous and Stephen Cain cannot see the personal data of any individual user.

However, the collected data is saved and processed by Facebook. Facebook may be able to connect the data with your Facebook account and use the data for their own advertising purposes (in accordance with Facebook’s Data Use Policy found under: https://www.facebook.com/about/privacy/). Facebook has ultimate control of the  information gathered through Facebook Advertising, Facebook Pixel Re-Marketing, and communications. You can opt-out of Facebook’s use of cookies and Facebook Pixel Re-Marketing through settings on your Facebook Account.

With whom do we share your information?
We do not sell, trade, or rent your Personal Information to others. We do provide some of our services through contractual arrangements with affiliates, services providers, payment processors and other third-party service providers. For example, our third-party service providers may use your Personal Information to confirm payment for products and services purchased on this Site; to accomplish the delivery of products that you ordered; or to help us provide customer service.  Please note that we strive to use only reputable third-party service providers; however, their use of your Personal Information is governed by the privacy policies of those third-party service providers, and is not subject to our control.

How to opt-out or change your Personal Information?
If you indicated upon registration that you are interested in receiving offers or information from us, we may occasionally send you email about products and services that we feel may be of interest to you. You may opt out of email marketing by using the unsubscribe link in such email.

You may also correct or change your Personal Information and privacy preferences by contacting us by email at stephen@stephencainptla.com. Please include your name, address, and/or email address when you contact us.  While we will strive to comply with your requests, please note that we may not be able to delete information associated with past transactions on this Site or completely delete your information without some residual information because of backups.

What security precautions are in place to protect your information?
The importance of security for your Personal Information is of utmost concern to us. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. You can be assured that we use commercially reasonable means consistent with industry standards to protect your Personal Information.

Do we use “cookies”?
Stephen Cain uses cookies on the site but they are not used to record personal data. We have enabled Google Analytics Demographics and Interest Reporting which infers general demographic data (such as age, gender, and interests) on visitors but does not collect any personally identifiable information. The cookie feature is used only to store a randomly generated identifying temporary tag on your computer.

Visitors can use this website with only minor loss of functionality if cookies are disabled from the web browser. If you would like to prevent Stephen Cain from using cookies when you visit our site, please update the privacy setting in your chosen web browser. You can access information on privacy and setting the control cookie acceptance settings for web browsers (and Google Analytics) using the following links:

Chrome: google.com/chrome/browser/privacy/

Safari: support.apple.com/kb/PH19214

Internet Explorer: windows.microsoft.com/en-gb/windows/change-internet-explorer-privacy-settings#1TC=windows-7

Firefox: support.mozilla.org/t5/Protect-your-privacy/tkb-p/Protect-Privacy

Opera: www.opera.com/help/tutorials/security/privacy/

Google Analytics: https://tools.google.com/dlpage/gaoptout

Also, you can opt-out of other third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page: optout.networkadvertising.org/

The stephencainptla.com and explosivefitnessperformance.com websites may  contain link to third party sites and advertisers. Stephen Cain PT LA and Explosive Fitness Performance are not responsible for the use of cookies, the privacy policies or the content of those sites.

How about third party sites accessible from our Site?
Our Site may contain links to other third party websites. Other websites accessible through our Site have their own privacy policies and data collection, use and disclosure practices. Please consult each Site’s privacy policy. We have no control over such third party sites and are not responsible for the policies, practices, or content of third parties.

Your “My Account” and Profile Password
You are solely responsible for all use of the website under your password or through your account. Upon creation of an stephencainptla.com and explosivefitnessperformance.com Profile, you may receive an account name and password.

If you lose your password or suspect unauthorized use of your account, your must inform Stephen Cain immediately. Stephen Cain will not be liable for any loss or damage resulting from your failure to safeguard your password and account.

Sending an email to Stephen Cain
If you choose to send us an e-mail that includes personal information, normally we will use the information provided only to respond to your message and for no other purposes. We do not use the information to create personal profiles, or give it to others for commercial use or other purposes without your consent.Please note, communications you send to Stephen Cain are not confidential or protected by any professional privilege or relationship. If you send us a threat or message that describes or promotes unlawful activity, Stephen Cain reserves the right to share such threat or message with law enforcement authorities.

What else should you know about your privacy online?
If you have questions about the practices of this Site, or your dealings with this Site, or comments or concerns about this privacy policy, please contact us at stephen@stephencainptla.com

You must be at least 18 years old to have our permission to use this Site. We do not knowingly collect, use or disclose Personal Information about visitors that are under 18 years of age.

We may disclose Personal Information when required by law or in the good-faith belief that such action is necessary in order to comply with the law or with a legal process served on our Site.

Glossary of technical terms used
web browser
The piece of software you use to read web pages. Examples are Chrome, Safari Internet Explorer/Edge FireFox and Opera.

URL
URL is the acronym for Uniform Resource Locator — a way of specifying the precise location of a page or other piece of information on the Internet.

Network address
A number (for example 192.168.72.34) which identifies a device connected to the internet. Every device connected to the web has a network address, although the address may not be the same every time a connection is made, depending on how you access the internet.

Cookies
Simple text files, placed on your device by a web site in an area controlled by your web browser. Cookies act as a “memory” for the web site and can be used for a wide variety of purposes.